Statutory Ombudsman or Statutory Compensation Scheme

The Financial Ombudsman Service (FOS)

FOS settles individual disputes between consumers and businesses that provide financial services. They  resolve disputes fairly and impartially, and have the power to put things right.


The Financial Services Compensation Scheme (FSCS)
FSCS is the UK’s statutory fund of last resort for customers of authorised financial services firms. This means it can pay compensation if a firm is unable, or likely to be unable, to pay claims against it. FSCS is a non-profit-making independent body, created under the Financial Services and Markets Act 2000 (FSMA). It is funded by levies on authorised financial services firms. FSCS does not charge individual consumers.


The Pensions Ombudsman (PO)
PO is an independent organisation set up by law to investigate complaints about pension administration. They can also consider complaints about the actions and decisions of the Pension Protection Fund and about some decisions made by the Financial Assistance Scheme.


You are not required to use the services of a Claims Management Company to pursue your claim; as you could present your claim yourself for free to the Financial Advisory firm. If your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) or to The Financial Services Compensation Scheme (FSCS) if the Financial Advisory firm is no longer in business.

Palmira Capital Limited registered office:  Whins Lodge, Whalley Old Road, Langho, Lancashire, BB6 8DU, UK. Registered in England company number 11357812. Palmira Capital Limited is authorised and regulated by the Financial Conduct Authority (see the FCA register at reference: 838259

Palmira Capital Limited is registered with the Information Commissioner (ICO) Registration: ZA474904