Cancellation Policy

1.    You have a right to cancel your instructions to us by telephone, letter (recorded delivery) or e-mail within 14 days of the day after the date that we accept your Terms of Business. If you cancel the contract within the Cooling-off Period, but you instruct us to, and we do, carry out an item of work during the Cooling Off Period before you have cancelled:


a)    if we have not performed the requirements set out in clause 2.5 above, then you will be liable to pay our reasonable costs for that work we have performed at a rate of £90 inc VAT per hour to a maximum of a total value of £900 inc VAT; and


b)    if we have performed the requirements set out in clause 2.5 above, then clause 3.13 above would apply and you may need to pay us Success Fees after termination; entirely at our discretion


c)    However, subject to the above points, if you exercise your cancellation right, you would not be charged for the Services

2.    If you are ending this Agreement for a reason set out in this clause 7.2, this Agreement will end immediately, and we will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are:


a)    there is a risk that supply of the Services may be significantly delayed because of events outside our control;


b)    we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or


c)    you have a legal right to end the contract because of something we have done wrong

3.    Even if we are not at fault and you do not have a right to change your mind as the Cooling-off Period has passed (see clauses 7.1 and 7.2 above), you can still end this Agreement before it is completed, but you may have to pay us in accordance with clause 3.13 above. If you want to end this Agreement before it is completed where we are not at fault and you have not changed your mind during the Cooling-off Period, just contact us to let us know. This Agreement will end immediately, but clause 3.13 above will apply regardless of termination if we have performed clause 2.5 above (entirely at our discretion) at the time of termination. If we have not performed clause 2.5 (entirely at our discretion) at the time you terminate this Agreement, then we may charge you reasonable compensation for the provision of the Service up to the point of cancellation, chargeable at a rate of £90 inc VAT per hour to a maximum of a total value of £900 inc VAT; the amount will be in proportion to what has been supplied, in comparison with the full coverage of this Agreement

4.    We can cancel this Agreement if you materially breach any of your responsibilities and you fail to rectify your breach within 28 days of us telling (which we will attempt to do by both telephone and post or email); if we cancel this Agreement for that reason, (entirely at our discretion):


a)    if we have performed the steps set out in clause 2.5 above, then clause 3.13 above will apply and you may need to pay us Success Fees after termination; or


b)    if we have not performed the steps set out in clause 2.5 above, then we may charge you a reasonable compensation for the provision of the Services up to the point of cancellation, chargeable at the rate of £90 inc VAT per hour plus VAT per hour to a maximum of a total value of £900 inc VAT. The amount will be in proportion to what has been supplied, in comparison with the full coverage of this Agreement

5.    To cancel this Agreement, please let us know by doing one of the following, in person, verbally, by telephone, by post or via email:


a)    Call us 0161 5092 416 or email us at info-clients@palmira.co.uk, providing details of your name, home address, details of the Claim (reference number) and, where available, your phone number and email address;


b)    Complete the cancellation form and post it to us at the address on the form, or simply write to us at that address, including details of your Claim and your name and address.
 

You are not required to use the services of a Claims Management Company to pursue your claim; as you could present your claim yourself for free to the Financial Advisory firm. If your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) or to The Financial Services Compensation Scheme (FSCS) if the Financial Advisory firm is no longer in business.

Palmira Capital Limited registered office:  Whins Lodge, Whalley Old Road, Langho, Lancashire, BB6 8DU, UK. Registered in England company number 11357812. Palmira Capital Limited is authorised and regulated by the Financial Conduct Authority (see the FCA register at www.fca.org.uk/register/ reference: 838259

Palmira Capital Limited is registered with the Information Commissioner (ICO) Registration: ZA474904