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The Contingent Reimbursement Model (CRM)

If you fall victim of a Scam, you are protected under The Contingent Reimbursement Model (CRM) Code. This was set up in 2018 to reduce the impact and occurrence of APP Scams. It is designed to help normal people, who have fallen victim of a scam and acted appropriately, get reimbursed. Many of the UKs largest banks have signed up to this CRM Code. 
 

After alerting your bank of the fraudulent nature of the payment you made, you should send a formal claim to the bank. This should be a letter to explain:
 

  1. The purpose of the payment and the amount

  2. How you made the payment (i.e., electronic transfer, cash, cheque, etc.)

  3. How the fraudsters first got in touch with you

  4. What steps you took to address any warnings you received from your bank (if any) prior to sending the payment

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According to the Banks' regulatory obligations, upon receiving this report, they must respond to you within 15 business days. If the bank is unable to respond within this time-period, they must inform you as to why not. They are then allowed an added 20 business days to respond with a final decision.

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UKs banks that have signed up to the CRM Code

  • Bank of Scotland

  • Barclays

  • Cahoot

  • Carter Allen

  • First Direct

  • Halifax

  • HSBC

  • Intelligent Finance

  • Lloyds Bank

  • M&S Bank

  • Metro Bank

  • Nationwide Building Society

  • NatWest

  • Royal Bank of Scotland

  • Santander

  • Starling Bank

  • Ulster Bank

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